Claims
Law firm executives to stand trial in February 2027
Five former executives of the shuttered law firm Axiom Ince will face trial in February 2027, having been charged by the Serious Fraud Office.
Why the government is wrong to shut out claimant voices
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, argues that claimant representatives must have a voice in the government’s Motor Insurance Taskforce.
Responding to the magnitude of losses from Storm Éowyn
Cathy Scott, head of Northern Ireland at Crawford & Company, outlines how the loss adjuster is responding to a storm that the Met Office identified as one of the strongest to hit the UK in the past decade.
Claims service stayed steady at end of 2024
The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.
Diary of an Insurer: Charles Taylor's Nadeem Sheikh-Ali
Nadeem Sheikh-Ali, senior assistance and client services manager at Charles Taylor Assistance, is greeted by a raccoon, enjoys a stroll around the lake outside his office, and remembers evacuating some injured corporate policyholders from a war-torn area.
FOS to charge CMCs to refer cases
The Financial Ombudsman Service has announced it will charge claims management companies £250 to refer cases to the service from the start of April.
Insurers on alert as government plans to change child sex abuse limitations
The government has put forward a bill to make it easier for victims of child sex abuse to gain an apology and to pursue historical claims in the civil court.
Q&A: Matt Button, Davies
Matt Button outlines what he has been tasked with as deputy group CEO of Davies plus how he plans to ensure the business achieves annual global revenues of £2.5bn by the end of 2030.
Which? names and shames insurers falling short on claims
A Which? survey of over 4,700 car insurance claimants has ranked insurers based on customer satisfaction with their claims processes.
Aviva’s Storah welcomes government’s £2.65bn flood defence investment
After the government announced an investment of £2.65bn over the next two years to fix flood defences, Aviva’s general insurance CEO for UK and Ireland welcomed the news.
LA blaze shows insurers must be agents of resilience
As the cost of fixing the damage done by the Los Angeles wildfires runs into billions of pounds, Rory Yates, global strategic lead at EIS, argues rather than retreat from risk claiming withdrawal is the only option, insurers must demonstrate every avenue…
Éowyn labelled Scotland’s ‘worst storm in 20 years’
Peter Farrelly, chief operating officer at Sedgwick UK, has told Insurance Post the fallout from Storm Éowyn is the worst seen in Scotland for two decades.
Record claims payouts signal ‘new normal’ in W&I market
Howden has reported that its clients saw a record year of warranty and indemnity claims recoveries in 2024, with the business class seeing significantly elevated notifications for a second year in a row.
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Big Interview: ASL International’s Helen Meredith
Helen Meredith, managing director of ASL International, shares why she isn’t afraid of the ticking demographic time bomb scaring most loss adjusting firms and how the financial lines specialists intend to increase the amount of cyber and political risk…
Ecclesiastical detects more than £4m in false claims
Claims specialists at Ecclesiastical Insurance have uncovered £4m in fraudulent claims during 2024, almost £1m more than in 2023.
Storm Éowyn wind claims to top £500m
Guy Carpenter has estimated Storm Éowyn, which hit the UK and Ireland last week, will result in a wind-related industry loss of €621m (£519m).
Q&A: Risto Rossar, Insly
Risto Rossar, CEO and founder of Insly, zooms in on the insurtech’s latest artificial intelligence tool and highlights further AI use cases that will enable its next phase of growth and innovation.
Two insurers fall short as Gracechurch hands out service awards
18 insurers across the UK regional and London markets have been awarded service quality marques by Gracechurch.
Ten plead guilty to £320K ‘crash for cash’ fraud
An organised crime group that pocketed more than £320,000 through a ‘crash for cash’ scheme has been caught after multiple insurers raised concerns about claims.
More claims expected from Storm Éowyn after 800% initial spike
Storm Éowyn caused an eightfold increase in claims notifications within an hour of hitting Northern Ireland last week, loss adjuster Crawford has reported.