Claims
Why claims are the true test of an MGA
As the MGA sector continues to evolve, Michael Keating, CEO of the Managing General Agents’ Association, argues claims excellence must be a strategic priority and technology embraced for efficiency, service improvements and complimenting the human touch.
Guidewire buys pricing software provider Quantee
Guidewire has bought insurance pricing software provider Quantee, after insurers asked the platform provider “to solve the problem in a cohesive and seamlessly integrated way”.
Throwback Thursday: Kwik Fit gets fitter; Aon’s warning
Insurance Post’s Throwback Thursday steps back in time to March 1998 to remind you what was going on this week in insurance history when Kwik Fit Insurance was expanding and Aon’s CEO warned against lawyers.
Political violence losses and logistical challenges for claims
Dealing with insurance claims relating to political violence demands a rapid, specialised and technologically sophisticated response, according to Hugh Sparks, managing director of onshore energy and mining plus natural resources at Charles Taylor.
Lessons from the LA wildfires for the UK’s flood resilience
As the scale of losses from the Los Angeles wildfires becomes clear, Marcel Le Gouais examines if insurers are ready for a climate change-induced ‘new normal’ plus how the sector needs to step up efforts to improve policyholders' risk resilience.
Painting a picture of the fine art insurance market
Today’s trends in fine art and how this affects the world of insurance are tackled in the latest Insurance Post Podcast.
Big Interview: Paul Lofkin, Crawford
Paul Lofkin, president of Crawford for UK & Ireland, is going to sort out the nation’s subsidence and promises to “disrupt that market like never before”.
Zurich’s Clayton says let tech guide your fraud teams
Zurich’s head of fraud Scott Clayton has urged the industry to keep counter fraud a “people business”, but to allow technology to act as a guide.
Roles that got a pay rise or cut in insurance revealed
Some insurance employees in 2024 enjoyed a 15% uptick in their salary while others saw their wages fall by nearly 10%, according to Reed’s Salary Guide for 2025.
Heathrow blaze sees insurers brace for claims
A fire at a substation near Heathrow airport this morning (21 March) has left more than 1000 flights cancelled, meaning insurers are prepping for an influx of claims.
Is NI hike a tipping point for insurers?
Ahead of the National Insurance rate for employers increasing from 13.8% to 15% next month, Neil Garrett, sales director at Verisk, considers if Labour's latest hike could force insurers to rethink the way they handle claims.
Is the OIC portal a success after one million claims?
With one million claims submitted over four years at a cost of £47m to the insurance industry, Scott McGee asks: Has the Official Injury Claim portal been a success?
Transatlantic collaboration key to tackling AI fraud
Mike Brown, partner and head of fraud at law firm Weightmans, discusses how with the Insurance Fraud Investigators Group voting to form a UK chapter of the International Association of Special Investigation Units, transatlantic collaboration is key to…
Zurich detects more than £94m in fraudulent claims
Fraud data from Zurich has revealed that its fraud prevention team uncovered almost £260,000 worth of fraudulent claims every day in 2024.
Worst fears of a North Sea spill averted
The worst case scenario in terms of an environmental liability loss following the collision of two ships in the North Sea looks to have been averted.
What has driven loss adjuster start-ups to near extinction?
Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new…
BIA 2024: Winner’s Q&A with Crawford’s Matthew Renshaw
Matthew Renshaw, sustainability consultant, major and complex loss at Crawford & Company, discusses the firm’s success in the ESG – Sustainability Initiative of the Year category at the 2024 British Insurance Awards.
Housing shortages force insurers to think creatively
View from the Top: Megan Dunford, head of large and complex property claims at Zurich, discusses the growing challenges in sourcing alternative accommodation for displaced customers amid rising costs and supply shortages.
Q&A: Chaz Perera, Roots Automation
Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.
Government to review Civil Liability Act as cost of OIC portal is revealed
Almost seven years after the Civil Liability Act received Royal Assent, Insurance Post understands the government is scheduling to do a full review of the 2018 legislation.
Why telematics is far from dead and buried
Liam Parker, Winn Group’s telematics and electric vehicle first notification of loss manager, shares why telematics far from being on the wane should be at the heart of modern motor claims handling.